Business & People Skills

Assertive Negotiation

Duration:

1 Day

Who Should Attend:

YOU, if you are a manager, supervisor, team leader or team member.

Course Overview:

Influencing other people is an integral part of life. Specifically, it exists in all communication between people. This process of communicating and influencing is complicated by the fact that some of us, when faced with challenging situations, do not have all the necessary skills to be effective. This one day program presents an innovative approach to the intricacies of assertive behaviour and the art of negotiating the two most important skills for influencing others and ensuring fair, balanced outcomes for all parties.

What will you gain?

  • Specific skills to influence people and the way things are done
  • Enhanced personal and professional relationships Increased levels of support and respect from team members, co-workers and managers
  • More balanced outcomes
  • Increased confidence and self esteem and
  • much, much more

Course Highlights:

  • Assertiveness - What it is And Why it matters
  • Assertiveness v. Aggressive v. Passive
  • The Assertiveness Quiz
  • Straight Talking
  • Honesty is The Best Policy
  • How to say "No"
  • What is Negotiation?
  • Characteristics of a Successful Negotiator
  • The Six Basic Steps in Negotiating
  • Identifying Objectives
  • Planning & Preparation: Case Study
  • Negotiators Guide to Preparation
  • Strategies and Tactics
  • Negotiating for a win-win outcome
  • Skills development
  • Personal Action Plan

Entry Criteria:

There are no entry criteria for this workshop. If you have any questions on your suitability for this course, do not hesitate to call the ARCS Business Office on (02) 8905 0829.

Important Information:

ARCS Australia is committed to ensuring advertised educational events go ahead. Despite all our efforts, occasionally, some events will need to be postponed or cancelled due to lack of attendee numbers. This decision is made in conjunction with the event Chairperson. Your early registration for events will assist us to assess the interest for this event in your state. We recommend for interstate travel that flexible travel arrangements are made until the event has been confirmed as ARCS Australia will not be held responsible for forfeited costs. With your support we are committed to delivering these events, so please submit your registration early.

Refunds, Transfers and Cancellations: No refunds, transfers or cancellations will be accepted within two weeks of the event. Cancellations and transfers must be in writing and will incur a 10% administration fee. Substitutions are allowed at any time and at no cost.